Advice and Assistance
Horanet mobilizes its teams to support and advise its customers throughout the project lifecycle.
What we do for you
Our teams advise you and free you from the technical constraints related to the management of your infrastructure :
Conduct of the preliminary study and identification of your needs
Help in the construction of your technical and functional specifications with the sales department and project managers
Choice of the selected solutions and operational implementation of your project
Elaboration of an audit to identify the needs and validate the material
Software setup and hardware installation
Our consulting service accompanies you in the configuration of the software solution set up and our team of technicians intervenes to install all the hardware equipment directly on your sites.
Training of your agents and start-up assistance
As a certified training organization, our training and consulting service will provide these services to operators and administrators in your community.
In order to encourage the autonomy of the trained users, documentations and tutorials videos are available in a dedicated customer area.
During the startup, over one or more days, our teams are mobilized at your side to support you in the use of the software solution and the new hardware installed.
A support team at your service
A hotline service is available from Monday to Thursday from 8:30 am to 12:30 pm and from 1:30 pm to 5:30 pm and 5 pm on Fridays to accompany your agents, answer their questions and solve technical problems. In the event of a breakdown outside these hours, an on-call team is active 7 days a week from 8am until 10pm.
After checking the proper installation and operation of the equipment on site, our after-sales service team takes over and remains at your disposal.