What we do for you 

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Our teams advise you and free you from the technical constraints related to the management of your infrastructure :

  • Conduct of the preliminary study and identification of your needs 

  • Help in the construction of your technical and functional specifications with the sales department and project managers

  • Choice of the selected solutions and operational implementation of your project 

  • Elaboration of an audit to identify the needs and validate the material 

  • Site visiting 

Our consulting service accompanies you in the configuration of the software solution set up and our team of technicians intervenes to install all the hardware equipment directly on your sites.

Odoo • Image et Texte
Odoo • Image et Texte

As a certified training organization, our training and consulting service will provide these services to operators and administrators in your community.

In order to encourage the autonomy of the trained users, documentations and tutorials videos are available in a dedicated customer area.

During the startup, over one or more days, our teams are mobilized at your side to support you in the use of the software solution and the new hardware installed. 

A hotline service is available from Monday to Thursday from 8:30 am to 12:30 pm and from 1:30 pm to 5:30 pm and 5 pm on Fridays to accompany your agents, answer their questions and solve technical problems. In the event of a breakdown outside these hours, an on-call team is active 7 days a week from 8am until 10pm.

After checking the proper installation and operation of the equipment on site, our after-sales service team takes over and remains at your disposal. 


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Technical assistance 

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Support
HotLine

At your request and while respecting data security, we are able to remotely take control of your software solution to facilitate rapid resolution of incidents.

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Espace
Client

Your dedicated customer area allows you to ask questions, open and view your tickets, download documentation and view online tutorials at any time.

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Intervention
sur site

Our technicians cover the whole French territory ; they ensure your installation as well as all breakdowns or maintenance operations.

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our expertise

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Innovation

For more than 20 years, we have been mobilizing our Research & Development teams to design tomorrow's solutions for local authorities.

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Societal and environmental approach

We integrate a societal and environmental approach, both in our daily administration and in the management of our projects and our corporate governance.

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hosting and data

We mobilize our teams to support and advise customers throughout the project lifecycle.