Simplify and facilitate access to online procedures for your constituents.
A citizen relationship management tool
Put the citizen at the center of your information system.
Offer them a single portal for all e-demarches, appointment scheduling, event registration and online payment.
A platform for citizens to facilitate administrative procedures
Our Citizen Relationship Management (CRM) solution allows you to have a responsive and ergonomic website for your users. They will be able to have a personal space in order to :
Manage the activities of their household members
Carry out online procedures
To follow the current requests related to dematerialized processes
Register for Community Events
Make appointments with government officials
A tool to fluidify the work of the agents
The web portal can be easily managed by the agents of your Community with an easy-to-use back-office with many functionalities:
A website editor for a customization to your graphic charter
A request management interface for a regular follow-up
An editorial content management interface for a dynamic and attractive portal
A forms factory to easily and quickly set up online processes
A workflow factory to ensure that citizens can quickly process their procedures online
A tool for monitoring and analyzing results to track the progress of applications, evaluation of the most frequently used approaches, average response times, and much more
Hosting service and rgpd warranty
We offer secure hosting of your solution in compliance with European regulations
on data protection and confidentiality.
Available in the Horanet Go Solution
The Citizen Relationship Management module has been designed on the basis of the Horanet GO product, a full web-based centralized management tool with its Open Source modules.